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OmegaBDMEGA SHOP
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Support and resolution

A clear return and exchange process

Eligibility depends on product type, condition, evidence and when the issue is reported. Contact OmegaBD support before sending anything back.

At the time of delivery

Report a damaged parcel, wrong item or visible issue while the courier is present. Keep photos and a short video, then contact OmegaBD WhatsApp support promptly.

How to make a request

  1. Provide the order number and contact number.
  2. Describe the issue clearly.
  3. Share photos or video showing the condition.
  4. Wait for the next instruction from support.
  5. Do not send an item back without approval.

How eligibility is assessed

The decision will consider product type, condition, tags or packaging, issue type, reporting time and evidence. Hygiene-sensitive, personal-use or customised items may have separate conditions shown on the product page.